paypal case closed but no refund

"Transaction not covered.". There was no warning or request for confirmation. I want a refund I open a item not received dispute with papal and make a claim. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. What is the issue? It is not what they offer. A review of your paper trail between you and PayPal raised a few red flags. So an item not received case that I had opened was closed in my favour on April 25. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! i am having the same problem but i dont know if i should just wait. He then agreed through the case to accept a return for a refund. No goods or refund after my case was closed :(. This cla Answer (1 of 37): No. I cannot report the problem. We would not just close a dispute without having a reason for closing the case. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). By browsing this website, you consent to the use of cookies. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. It reversed all the charges. This content may be old or outdated. Your case was resolved in hours and on Christmas Day. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . . This way, we make sure your chances of being fully refunded are high. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. If the seller does respond, PayPal will work to evaluate the information provided and determine the . PayPal claims it thoroughly reviewed your claim for unauthorized account use. Use the seller's email you find there to send a refund request to the merchant. As of May 12th I have still not received a refund or any signs of a refund. So we asked customer for proof of damage after that to return part for full refund. NO_PREFERENCE. The refund were done through Paypal as well. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. west pointe townhomes. Message 2 of 16. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . It is now the 16th and I havent heard anything. This content may be old or outdated. PAYPAL ACCOUNT HACKER. This means that PayPal will step in to review the case and decide whether a refund should be paid. Click the "Appeal" button next to the case you want to appeal. Case Report Specification. 1999-2023 PayPal, Inc. All rights reserved. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. its fraud stealing however you look at it i am so angry but i wont give up. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. It is not what they offer. It seems to me that all this has gone too fast. My paypal account was charged on 11-20-20 for $408, which i did not authorize. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. tips on managing and growing your business. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. Account . You are viewing the PayPal Community Archives. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. View your open cases. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. When I spoke to the agent he said, the payment cant be returned to my card. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. mercy doctors near strasbourg. hi. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Find Transaction for Refund. I attempted contact with the company via email and via phone with no success. 4,200,536 reviews on ConsumerAffairs are verified. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Select . Click View next to the dispute you want to close. At least, not in my experience. It was by card, but I have no email from PayPal saying anything. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. thank you. For $10 a month, GrubHub+ and Seamless+ will . In case history it says, closed by PayPal . PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. more than likely they were the ones who closed the account which could explain why no one at Chime . Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. Can you help me? Additional non-returnable items: Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's the certainty. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". Yea hopefully. Bank reversal: Buyer contacts their bank to request a refund. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Clearance dates for refunds are estimates, hopefully may clear on monday? But no refund, no email no nothing from Paypal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. did you receive your refund yet? Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Leave the Archive. The item was tracked as far as the city but then nothing else. Cookie Notice The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. A step-by-step guide to the PayPal refund policy. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. You are viewing the PayPal Community Archives. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Roma II massage table is ideal for students to use in the classroom or on the move. The tab will open into a new window with an online . Thats disappointing. I called PayPal, as I was confused by this, as no refund had been put in my account . It is now the 16th and I haven't heard anything. Paypal have now closed the case and I . So I bought an iPhone from Australia . No replacement and no more contact received. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Enter your Username and Password and click on Log In ; Step 3. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cookie Notice PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. It all depends on your payment method. I called PayPal, as I was confused by this, as no refund had been put in my account . All refunds are subject to a 4% processing fee. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. im in a similar situation and has been ongoing since the end of April. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". Below ar No replacement and no more contact received. Privacy Policy. Click Close this dispute. and our 1999-2023 PayPal, Inc. All rights reserved. Your source for tips on managing and growing your business with PayPal. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. I would like PayPal to refund my $303. Today with I see on my account, with no email from PayPal, see the case has been close. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Product Details The Master 76.2-cm (30-in.) Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. Your account was compromised, which means someone got their hands on your password. Edge (PC) From the 'Settings and more' menu, select 'Settings. Locally owned and operated in Texas City, Galveston County, Texas. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. He did a nice job on the interior windows. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Hopefully, that would have generated a response from a real person. Getting in contact with paypal has been spotty, so far only been able to get what . Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. PRESTO refunds are sent using Interac e-Transfer or direct deposit. You've already filed a case for this transaction. You've already filed a case for this transaction. If we're already reviewing your claim, you'll see . So, the transaction in question was certainly not consistent with my history. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Click on "Report a Problem" to open what the company calls a . David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. First, go to PayPal's Resolution Center. I keep my account in euros, but these charges were in dollars. Total Length: 38 in . For more information, please see our In case history it says, closed by PayPal . The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Request a Paypal refund correctly and get your money back FAST! Having the same issue. who am i supposed to believe! . Something needs done as i am obviously not the only person. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. Obviously, you should never give your password to anyone. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . If paypal closed the case then normally a refund has already been issued at the same time? We encourage you to continue working with the seller to see if you can resolve the problem. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Hi, I have very similar problem but at this time I am seller. How do I . within 10 days. All Access Digital offer for just 99 cents! I wish I read reviews online about their business before sending them money. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. We've noted the account changes you reported with this case.". . To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. Visit the Resolution Center to view the status of your case. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! By browsing this website, you consent to the use of cookies. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Contact him at elliott.org/help or chris@elliott.org. paypal case closed but no refund. I tried to call Paypal back but there lined were closed ! This content may be old or outdated. Find the transaction for the payment that you want to raise a dispute for refund and click on it. The follow-up emails are no more . It is so frustrating not having any communication. 1999-2023 PayPal, Inc. All rights reserved. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. This decision was made because this transaction was not unauthorized. The return was being sent from the UK to Israel. It comes under PayPal buyer protection rules. How do bogus charges show up on your PayPal account? dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. 1999-2023 PayPal, Inc. All rights reserved. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. This content may be old or outdated. Let the seller know why you're closing the dispute, then click Close dispute. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . We require contact information to ensure our reviewers are real. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Item needs re stringing. About a month ago, I needed a motion activated s. Claims and disputes life cycle. In this case, you may find the gas station puts a hold on your funds to the value of $125. You need that kind of documentation to prove that these were not legitimate charges. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is there anything you can do to help me? A review of your . How can I appeal PayPals decision on my case? if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days.